At HT we pride ourselves as a high-touch, flexible, and customer-focused organization. Our customer retention rate is nearly 100%, and our clients truly appreciate the value we bring to the table. Here’s what a few of our customers have to say:
The HT team was timely, precise, concise, and helpful in developing the best immunoassay for our needs. We were uncertain how much protein would be produced and wanted to have a very sensitive assay. We successfully improved upon the published finding and also gained certainty about species specificity. It is essential to have good assays to clearly understand biology. I am very grateful to have had the opportunity to work with this team and hope to work with you again in the near future.
- [Director, Immunology & Biomarkers, mid-sized Biotech Company]
The scientific knowledge and rigor HT brought to the table was excellent, and turnaround time was fantastic compared to the large, global CROs. HT clearly understood the scope of our request, their written reports were clear, and exceeded our expectations for GMP scientific reports.
- [CEO, Biotech Company focused on development of immuno-oncology and infectious diseases therapeutics]
Quality is first and foremost. What makes this quality different at HT is the reliability and consistency above and beyond what you would find elsewhere.
- [CEO, Mid-sized Biotech]
HT stands out as a service provider of choice due to an impressive depth of blood and protein knowledge and a higher touch service model versus larger players.
- [Senior Program Manager, Biotech Company focused on immune deficiency disorders]
HT is a supplier of choice for a several reasons: their products are easy to use, they have the unique ability to offer customized tubes, and create MSDS for tubes…not all companies in their niche offer all these services, and the ones that do are very difficult to work with from our perspective.
- [Sr. Director - Procurement and Materials Management, Large Global CRO]